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We are here whenever you need insurance.

Insurance can be complicated. To make things easier to understand, we have compiled all the key information about the insurance in an information document that can be viewed with the terms and conditions.

On Vörður’s “MyPages” you can download a confirmation of your travel insurance, whether you are about to depart or already on your trip.
Permanent medical disability due to accidents that occur while travelling, but only if the disability is rated at 16% or higher.
Death benefits due to accidents that occur while travelling.
Compensation is payable only if the accident results in death or permanent disability within 24 months of the date of accident.
If the insured dies aged 18 or younger as a result of an accident, compensation is limited to 10% of the maximum amount of the death benefit.
Disability and death benefits are reduced annually by 10% after the insured reaches the age of 60. However, never more than 80%.
Medical expenses while travelling abroad, including medical and specialist costs, hospitalisation, and medicine costs, as well as the costs of ambulance transport and the transport of the insured's mortal remains.
Costs for any type of accident, illness or disease which the insured has suffered and for which they have received medical care and/or treatment during the six (6) months prior to the payment of the confirmation fee for the travel.
Expenses that are paid according to a reciprocal medical insurance agreement that Icelandic Health Insurance (Sjúkratryggingar Íslands) is party to.
Expenses arising from treatment or follow-up treatment in Iceland or the country of residence.
Loss or damage attributable to the fact that the insured could expect to give birth to a child before returning home or is the return date was after week 32 of pregnancy.
Loss or damage that can be attributed to the fact that the insured travelled against the advice of a practising physician or with the intention of seeking medical treatment abroad.
Medical bills submitted more than twelve months after the insurance event.
Necessary additional expenses for a return trip if the insured person is forced to shorten their trip due to the death, serious accident or sudden illness of a spouse, children, or other close relatives who reside in Iceland or the country of residence.
Necessary additional expenses for a return trip to Iceland or to the country of residence if the insured person is obliged to curtail their stay abroad due to significant property damage to the insured's home or private business.
The company does not compensate for the unused portion of travel expenses, nor does it compensate for new travel in place of the interrupted trip.
Expenses due to any kind of illness or disease from which a close relative was suffering when the confirmation fee for the trip was paid.
Return travel expenses, if no return travel expenses have been paid.
Damage to a rental car where the cardholder is the registered main driver (1 driver) owned by an authorised car rental company due to the following events:
a. damage to the vehicle itself and its normal accessories caused by lightning, fire, explosion and collision. It is also paid if the vehicle is struck by another, overturns or veers off the road.
b. theft and vandalism of the vehicle.
Compensation claims that may accrue to the insured, who is named in the car rental agreement, if the claim exceeds the insurance amount or the deductible of the statutory insurance.
If there is damage to a rental car where the driver is younger than 21 or older than 74.
If the insured has not obtained the right to drive the vehicle in question or has lost the right to drive it.
Damage due to a car race, a rally, test driving or training for such driving.
The vehicle is driven where driving is prohibited or off-road driving, such as on fields and pastures, on ice, across unbridged rivers or brooks, or across other off-road terrain.
The vehicle is being used in a manner that violates the conditions of the rental agreement and the provisions contained in the terms.
Damage caused due to material defects, design defects, construction defects, repair defects, or malfunction of the vehicle.
Prepaid travel expenses that cannot be recovered from other travel providers, if the insured cannot travel due to, for example accident, illness or death, which is certified by a doctor.
Cancellation due to any kind of illness or disease from which the insured was suffering and for which they were receiving treatment at the time the confirmation fee for the trip was paid.
Loss caused directly or indirectly by directives issued by governmental authorities (except those regarding mandatory quarantine).
Loss caused directly or indirectly by expenses that should be paid by a travel agency, hotel or airline.
Loss due to failure to inform a travel agency or the party arranging transport or accommodation that it has been necessary to cancel a trip.
Loss due to financial difficulties or bankruptcy of a travel agency and/or other such parties organising passenger transport.
Necessary expenses for a close relative or friend of the insured person staying with them or accompanying them home, upon the advice of a physician and in consultation with SOS INTERNATIONAL, due to a serious accident or illness sustained.
Proportionate non-recoverable travel expenses for that part of the trip that the insured person is unable to use by virtue of being required to return home, or by virtue of needing hospitalisation due to a serious illness or accident.
Medical advice in writing, approval of the company and SOS INTERNATIONAL must be available.
Travel with a duration of five (5) days or less.
Per diem, ISK 4,800 per day, for a maximum of 30 days, if the insured is hospitalised abroad due to an illness or accident sustained while travelling.
The first two days of hospitalisation.
Loss or damage due to children under the age of 16 years
Loss or damage to personal property due to fire, theft, burglary, robbery, vandalism or transport accidents, however, it is required that the insured take the utmost care when handling the insured luggage.
Loss or damage that occurs when the insured forgets, leaves behind or loses an object will not be compensated.
In an amount exceeding ISK 160,000 for any individual item.
Loss or damage caused by moths, vermin, atmospheric conditions, weather or normal wear and tear.
Loss or damage due to liquids, food or other contaminating substances.
Loss or damage to stamps, money and any valuables.
Loss due to luggage damaged in the custody of an airline or other carrier.
If the insured does not receive their luggage within 12 hours of arriving at their destination due to delay or mishandling, compensation will be paid for the purchase of essential items for each insured person.
Compensation if there are delays in luggage on the way home to Iceland.
No compensation is paid if the delay is due to the insured having scheduled a connecting flight with a shorter transfer time than the minimum required by the relevant airline or airport, as noted in the travel booking.
If strike actions, adverse weather conditions, or mechanical failure cause delays in public transportation, resulting in a delayed arrival of the insured at the destination, compensation is paid after a delay of 8 hours.
Daily allowances are paid if the insured is kidnapped while traveling abroad and held hostage.
If the delay occurs because the insured scheduled a connecting flight within a time limit narrower than the minimum set by the airline/airport in question and an observation to this effect is noted when the reservation is made.
Compensation for delays on the way to the airport when public transportation is cancelled or delayed, causing the insured to miss their flight, or when a vehicle the insured is travelling in becomes inoperable
Cost of alternative transportation to the airport.
Cost of towing the vehicle to the nearest repair shop.
Cost of accommodation that the insured needs to purchase until departure with another flight.
Travel expenses incurred by the insured to reach the destination by alternative flight.
Delays due to strike actions that had already started or were announced before the insured purchased the ticket.
Delays resulting from government orders to suspend or alter public transportation services.
Losses arising from the insured not allowing sufficient time to reach the airport and therefore missing their flight.
No compensation will be paid under this clause if the insured chooses to claim compensation under travel delay coverage.
Compensation when the insured is denied boarding due to overbooking, for each hour that passes from the originally scheduled departure time until the insured is provided a seat on another flight, up to a maximum of 20 hours.
Covers loss or damage to personal belongings paid for with a Premía payment card, where the damage is caused by a sudden and unforeseen external event.
Coverage is valid for 30 days from the date of purchase.
Loss or damage resulting from normal wear and tear, defects, incorrect assembly, or internal faults such as mechanical failure.
Any single item, pair, or set exceeding ISK 160,000 in value.
The insurer will not provide compensation from both the purchase protection and baggage or shopping insurance for the same damage.
Loss or damage to real estate, fixtures, motor vehicles, boats, pets, plants, or food items.
Damage to cash, securities, manuscripts, original drawings, coin or stamp collections.
Bodily injury or loss or damage to property that is the result of compensable behaviour of the insured.
Loss or damage due to the use or possession of motor vehicles, liability for animals belonging to the insured or liability for ownership of land and buildings.
Loss or damage due to the use of firearms, parachute jumping, glider flying, hang gliding, air balloon flights or organised athletic or professional activities that could be considered life threatening.
Loss or damage to articles that are owned by a third party and are damaged or lost while in the custody of the insured.
The deployment or use of any kind of nuclear weapon or device that can cause explosion, radiation, emission, dispersion, discharge or leakage from fissionable matter that emits radioactivity and causes permanent disability or death of the insured.
The deployment or use of chemical weapons that can cause the emission, dispersion, discharge or leakage of any kind of chemical compound in solid, liquid or gaseous form and causes permanent disability or death of the insured.
The deployment/use of biological weapons that can cause the emission, dispersion, discharge or leakage of any pathogenic microorganisms or biologically produced toxic substances that cause permanent disability or death of the insured.
War, invasion, military action, civil war, insurrection, revolution, armed combat against civil authorities, civil unrest that may be compared to insurrection, military coup d’état or usurpation of power.
Loss resulting directly or indirectly from automobile and motor sports or the use of motorcycles, whether the insured person is a driver or a passenger.
Loss or damage due to an accident occurring during competition or in training in preparation for any type of sports competition, except in the case of children under the age of 16.
Loss or damage directly or indirectly resulting from flying, except as a fare-paying passenger on a registered airline with the necessary licenses.