In­form­a­tion and Next Steps Fol­low­ing a Mo­tor Claim

To Start the Repair Process

Here you can find information about repair shops that have agreements with us, where you can have your vehicle repaired.

Please contact your chosen repair shop to schedule an initial damage assessment. The repair shop will inspect the damage, take photos, prepare a repair estimate, and submit it to Vörður for approval. Once approved, the repair shop will arrange a repair appointment with you.

If the damage is comprehensive and the person is not at fault, Vörður will not pay for a rental car during the repair. Many garages can arrange for a rental car.

Is Your Vehicle Undrivable?

If your vehicle was undrivable and removed from the scene, please contact our claims assessors by phone at +354 514 1177 or via email at bkaup@vordur.is. They will inspect the vehicle at the earliest opportunity and keep you informed about the next steps.